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  • With a 3rd baby on her way, we decided it was time to get bunk beds for our other two. The idea was to order with plenty of time for them to arrive before Christmas. After visiting a few stores, we found Home Sleep Home. We ordered a bunk bed from their catalog on November 8th. On November 14th we get a call that the bed we ordered has been discontinued but they knew of an identical one for the same price. We went ahead and switched to that bed. We were told it would take 10 days to 2 weeks to arrive. After 4 weeks had passed I called the store to check the status. They said no bed yet but they would call me as soon as it came in. After 5 weeks I called again quite disappointed after they told me it might come after Christmas. I said if that was the case, I wanted a refund. I was quickly informed by a very unapologetic, Autumn, that they don't do refunds and it still hadn't been 6 weeks yet. Really?! Now it's 6 weeks? And no refunds? How convenient. So, after speaking to Autumn who was rude and clueless, I spoke with a manager who said it was on the shipment and I would get it that week. The day came for him to set up delivery and no phone call. I called the next day and spoke to another manager who said his name was Daniel (I"m told later that Daniel was on vacation so it must have been Damien???). He assures me he will speak to a manager and have them call me that afternoon. He also reminds me "now, remember it's just furniture and no reason to be that upset". What a slogan for a furniture company. I never got a call back. I finally called back two days later and got Autumn again who said my bed would come next week. I said I was told it was already there. She continued to argue with me. She then put me on hold and I got disconnected. After 4 or so calls back I finally got through to Ashley, the owner's daughter. She was the first competent and truly apologetic person with whom I spoke. After thoroughly looking for my beds she saw that the order had been CANCELLED the day it was made!!! 6 weeks of stress for nothing!!! Ashley gave us a refund and we took our money down to Pigsty Kids where we bought a bed and took it home that same day. We will NEVER shop here again.
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