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  • The Skinny: great service but sometimes staff is a little overwhelmed because they are willing to spend time with you (4.5), great products (5), excellent return/exchange policy (5+!!!). Okay, this location is the bomb. Seriously. I've bought a lot of stuff here and on their website (the outlet side). They have an almost ridiculous no-questions-asked satisfaction guarantee policy (similar to Costco). The staff at this REI are knowledgeable and give a lot of advice with regards to choosing equipment. Often, they use the stuff themselves. The staff will spend time with you in choosing backpacks, tents, etc (like over 30 minutes if necessary). That being said, sometimes they can be overwhelmed by customers at times. Often, I will purchase things on items online at their outlet store and get it sent to the store. Yep... you get even more discounted items online and get it shipped free to the store for you to pick up. Totally sweet. Frequent great sales, great staff... if you love the outdoors and need to be outfitted, this is the place to be.
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