My entire experience from start to finish has been great! Rick and I set up an appointment to replace blinds with roller shades. He showed up as scheduled and was able to provide recommendations that I liked. I placed the order and was told 2-3 weeks on delivery. And that was it ... 2 weeks later we scheduled the install. The installer was amazing! Again, showed up early and was done in record time. All shades installed very professionally. I couldn't be happier with the end result. Don't hesitate to use Rick and his team! I would highly recommend.