Initially, I was looking forward to our first car rental and chose to book Dollar with our AAA membership. After a quick interaction to confirm our reservation at the Phoenix airport, we were off. However, we noticed that what should have been a $250 fee turned into $500 after several services were added on without consulting us. Unfortunately, because they were added without explanation, we signed our rental agreement. We returned to dispute the added road side assistance (we booked through AAA--why would we need that?) and loss and damage coverage (we have excellent car insurance). However, once you sign the agreement, it does not matter how dishonest an employee may have been. The customer service was incredibly unhelpful and what could have been long term customers have turned into never again. I would absolutely choose any other company--an expensive lesson learned.