Kind of run-of-the-mill, no? (Run-of-the-mill: "Lacking unusual or special aspects.")
Panera used to be a healthier option than all of the other fast food places with more of a restaurant feel. I do believe it was one of the purveyors of this new... fast-casual fad that we have going on currently. Fast food has a stigma, and sadly- Panera is approaching it.
This location doesn't seem very adept at either hiring, or placing staff where they should go. The register person is usually mousy, very hard to hear, and too introverted to be on the front lines of customer service. The person on "expo" or whatever you call the five food counter where they precariously perch your order is never there, so if you don't get a smile when ordering your food, you don't even get human interaction when picking it up.
The food is fine. But, Panera is a simple eatery of convenience. If you are looking for a place to gather- I could suggest this. It seems relatively quiet.