After stopping in twice and both times having to stand right at the counter with no customer service for over ten minutes, we were a little annoyed. We actually had to walk halfway across the store to find someone. Then we asked to pick up a screen house that one sales rep gave us a price on-we waited a week to make sure we could get parts as they of course did not have any. Went back to pick it up and it was more than double the price we were quoted. Miraculously, on a Saturday there was not a manager to be found so that price held. Now this was in the "Bargain Cave" where it previously had a blue tag 50% off sale price. The sales rep took our name and number with a promise of a phone call at the beginning of the week. Here it is Tuesday and I just spoke with someone named Tony who said oh uh yea, it went back out on the floor this morning and was sold. Really, Tony? Worst customer service ever!