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http://www.openvoc.eu/poi#funnyReviews
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  • Let me start off by saying I've been a Starbucks gold member for a few years. I mostly go to this location since its closest to my Apartament and used to really like it. The baristas knew me by name and were generally friendly and attentive. Recently a lot of the staff here has changed in the worst way possible. One afternoon I had come in to study for an hour or two and had purchased a hot white mocha with my gold card. I stayed inside the entire time (sat at the bar area) and before I was getting ready to leave I went back to the register to ask for a tea refill. I brought back my empty cup and took out my gold card when the barista said "you can only get a tea refill if your original beverage was a tea and it has to be within an hour of your first purchase". I asked if she was sure about this, and she turned around and asked a male coworker who nodded to her and she turned back around and gave me an annoyed "yup". Baffled I thanked her anyway and left. As soon as I got home I went through every Starbucks faq page I could find and on each one the rule is clearly stated, you get unlimited free refills regardless of the original beverage purchased with a green or gold member status ( and no mention of any time frames whatsoever). Now let me clear, I don't mind paying $6 for a cup of coffee all the time, or the fact that my name is butchered on those darned cups, or even the bored and annoyed facial expressions the baristas always seem to have.... But when I'm denied a measly tea refill that I'm clearly rightfully asking for and bombarded with false rules that are nowhere to be found on any official website I officially give up. The audacity of the management to not train or supervise their staff properly is baffling. I've since fallen in love with the coffee bean near my place and never plan on returning.
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