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  • My parents had an anniversary dinner and we decided to go to Yasu. We were expecting to get a similar service we always get and Sushi Kaji or Shinobu but this was not the case. It was a major accident right in front of our house and police closed the street so I called the restaurant and I told them that we will be there at 6 and if its ok instead of the 5pm reservation. Keep it mind it was 3:30 when I called them. Waiter said it will be no problem. We came at the restaurant at 6 and I told that my mom and brother are parking it will take a few minutes. The waiter came back and said that we would need to leave by 7 and they will give us remaining of the food on a take out. We drove exactly for 3 hours from Maple because of the accident and would never do it knowing that we have less than hour to eat. I told the waiter that then we would need to leave and I asked him to tell their manager to call us back. Instead of that they charged my dad's credit card for $300 and never called us. I have been in many high end restaurant around the world, but this is worst ever experience I had. It been a week since and no one even called me. I will try to speak to a manager or owner one more time and if this would not work ill seek a legal advice. Its not about the $300 , they ruined the occasion and we drove for 3 hours to the restaurant and for one hour back.
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