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  • I've always gone to the dealership for maintenance on my truck. Even though I know their more expensive, I was ok with it because they have the most knowledge about Nissan. Recently, I had my truck towed to LMN because it made a metal grinding noise and shuddered. First, they couldn't evaluate it same day. Second, it took my husband and I calling them 3 times to get an update the next day because the service team never initiated nor even responded to a message. Third they couldn't recreate the noise and shudder so they didn't believe me...they tried to blame my brakes (I didn't believe them so took it to my new mechanic who found it to be an axle bearing). Fourth they never tried to make it right or even apologize when I called them to tell them of their mistake over a week ago. Fifth they diagnosed and overstated problems with my truck that my new mechanic disputed, "saving" me almost $5000 in miscellaneous and necessary fixes that the dealer said were needed. And, finally, their prices are easily 2X what I should be paying. I never plan to go back.
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