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  • I can't rank it lower or I would Key points: no breakfast or wifi!! It's a motel/bed n bath Details: I booked it online (hotels.com), I was received by jenn and Jessica (supervisor). Given keys to the room. Found out immediately that the website where I booked hotel was inaccurate and they serve no morning breakfast. The elevator stinks of urine !! The room is shabby, with clearly fading print, room has a sour dank smell. As soon as we settled down I had urgent business to take care of, I knew there was free wifi. I tried connecting but it would not connect. Called operator- jenn- at lobby desk, who said she'll call the owner and get back to me. Called back twice later within an hour to ask about progress all the while waiting to do my urgent work, was finally told internet is down and I can go down to lobby to do my work. I went down and kindly requested for reimbursement for services that I had paid for but not received I.e. Internet and breakfast I felt they used delaying tactics, basically implying it won't be fixed and suggested I take my business elsewhere and they're not interested. They even suggested I can check out instead of trying to fix the problem which I believe is very unprofessional No luck yet, Jennifer the supervisor said she'll discuss it with her boss- owner Generally very unhelpful staff and am extremely dissatisfied for the price- for 89 a night this "hotel" is more of a bed and bath basically just a motel and should be called just that Would strongly advise no body else to stay here, they are a rip off
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