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| - The spring on our garage door broke late on a Friday afternoon (then stuff broke worse when I tried to fix it) :)
Called around and got estimates that started at $400, because any work done between Friday evening and Monday morning is considered an "emergency" and there's an extra fee for that.
On Sunday evening I decided I'd call around to get something set up for Monday morning. Came across The Garage Door Kings on Yelp!. Contacted them via the form on their web site, expecting to get a call back on Monday morning.
I got a call 15 minutes later. I was told that William (the owner) could stop by. I expected that the woman on the phone meant that he could stop by on Monday morning. Nope. He could come by in about 20 minutes, and take a look and give me a free estimate.
That sounded great. So William came by, took a look, explained everything that needed fixing, and gave me a quote. The quote was fair, and I said let's do it. I imagined that he'd start work on Monday morning.
Nope. He started working on it right then and there.
30 minutes later, garage door was working again, and better than it was before the spring broke.
Can't possibly explain how good it felt to have somebody come out on a Sunday night without charging an "emergency fee". And then to take the time to explain what needed to be fixed, and what he recommended I have addressed (totally optional, but I did go with one of the recommendations). And then, of course, to have everything fixed on a Sunday night.
I certainly hope that I never need his services again... but if I do, at least I know that I have somebody that I can count on to help make the best of a bad situation.
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