| rev:text
| - This was the first and only time that I've come to a place solely off Yelp reviews and I was disappointed.
I was in an accident and it was the other guys fault. Their insurance company gave me a list of body shops and I used Yelp to narrow down the options. Unfortunately, this place gave me my car back in worse condition than it was before the accident.
My vehicle had front end damage, I was able to drive it home but it was making a lot of noise and it didn't handle well so Caliber arranged for a tow truck to pick it up. The tow truck never came and so after a day, I called to follow up with Caliber and they admitted they had never dispatched the tow truck. Once they were in possession of my SUV, they called and we went over my concerns about the jerking and body damage to which they assured me it would all repaired properly. I went to pick it up about a week later and took it for a test drive with a Caliber employee. I immediately noticed the check engine light was on and it had never been on before. Also, my hood was on crooked, one side had a noticeably larger gap and the edges didn't line up. Caliber said they would fix it and call me when it was ready.
A few days later I get my second call to pick up my vehicle again. Everything appears to be repaired so I take it home. Within the next week or so I brought it back to Caliber again because I noticed the jerking movement and there was some type of grainy film all over the exterior of the SUV. I dropped it off and the next phone call that I receive regarding the condition of my vehicle is not from Caliber but from the insurance company telling me that the issue I was experiencing was not a result of the accident but from not being properly maintained. I explained that my vehicle had a perfect service history record and this was the first and only incident in its history but the insurance company reverted back to Caliber's assessment. When I called Caliber to dispute this they told me that the jerking was being caused by my transmission and they checked the transmission fluid and it was dirty and at a low level so they topped it off for me. I later found out by my car dealership that this was a lie, unlike most vehicles, the transmission fluid can not be accessed without dismantling part of engine (which they do not recommend) and as a result the transmission fluid stays cleaner. The jerking was actually from a loose motor mount which my car dealership said may have been loosened by the accident, my transmission was perfectly sound. But I digress, I knew none of this when I went to pick up my SUV from Caliber. After I picked up my keys from the reception, I walked up to my vehicle and slid my hand across the paint and realized that the secondary issue - the film all over the exterior - had still not been addressed. I went back inside and told them that I could still feel the grainy film. Their response was that my entire vehicle was never in the spray booth, only my hood, so whatever I was feeling couldn't have come from their shop. I said that when I dropped it off it didn't have this film all over it but now its there after I picked it up so they need to figure it out. Kevin comes outside with me and I have him rub a smooth part of paint in comparison to the grainy part and he tells me he can't feel the difference. I give him that "you've got to be fucking kidding me" look and he says he'll take it to the back to get cleaned. My folks had given me a ride so I get back into their car and tell them the situation. Twenty minutes go by and my SUV comes out, I go back, slide my hand across it and there's still the film on the paint and windows so I sent it back. It comes out in another 15-20 minutes and I check it again and still, it's not completely gone. At this point my parents and I can't help but laugh, it was like dealing with a small child who is doing a half-assed job at their chores so they can hurry up and play but they keep having to go back and do it correctly. On the fourth or fifth attempt they didn't even drive my car back to the shop anymore, they just kept it in the parking lot and wiped it down in front of me. I stood there watching Kevin who just an hour ago had no idea what mystery substance could be on my vehicle, turn to me with a bottle in his hand and said "this is the stuff we use to remove overspray from cars." It's so common an issue that he knew exactly how to fix it but he bold face lied to me to get out of cleaning it off my vehicle.
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