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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • I have a 2013 Ford Fusion and unfortunately my transmission broke down. Carlos Luna-Aispuro was my Service Advisor and he made a very ugly situation quite bearable and in the end it turned out to be great. When I purchased my car I bought the extended warranty and as Carlos assured me it was the "Mercedes" of warranties. When my car broke down I was leaving for our summer trip to Boston and of course I was panicked about what this might cost me. Carlos assured me that everything will work out and I should just go and enjoy my vacation. I did and upon my return my car was still waiting to be approved for the warranty and Carlos gave me a free loaner which was a 2017 Ford Explorer. When my car work was completed I ended up with a new transmission and an additional 12 months or 12,000 mile warranty on all my parts. To be honest when I first turned in my car I thought to myself "this car is a lemon and I am going to get rid of this and go across the street and trade it in." However, my whole attitude changed when I realized how Ford stood by their cars and I walked out of the dealership with my car and a new transmission AND zero money out of pocket. I will be keeping my car thanks to the AWESOME customer service from Carlos and staying with Ford because they stand behind their automobiles.
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