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  • These guys are the best!! I cannot give enough praise for Rob Wagner Auto Body! I do not typically take time to write reviews but with the service I received here I felt compelled to share my experience. The rear bumper of my Pearl White Lexus SUV had to be repaired after it had a slight run in with a post in a parking garage. Based on a previous experience with Rob Jr., I knew I wanted the work done here. My insurance company encouraged me to submit a claim using their app and uploading photos of the damage. I spoke with Rob Jr. about this and he explained the process to me very thoroughly and told me that it was very likely that the initial estimate I got back from the insurance company would be low. He told me not to worry and assured me that he would work with them to provide the necessary documentation to get the job done the way it should be done and to my satisfaction. I was glad I had this conversation when the insurance claim was updated to show that they were going to send me a check for a very, very small amount of money. Because my car was safe to drive, I told Rob Jr. that I was not in a hurry for the repair and that he could fit me in at his convenience. Despite that, he got me scheduled quickly and was very accommodating when I had to change the first scheduled date. Once I did drop the car off, Rob Jr. maintained contact with me and kept me informed about each step that was being taken - with the repair process as well as the insurance process. And as promised, he worked with the insurance company to get a new bumper cover paid for rather than try to repair the damage as they had initially allowed for in their estimate. The work was completed in a very timely fashion and when I went to pick the vehicle up I was greeted by Rob Sr. and Rob Jr. who both made sure that I was completely satisfied with the outcome. I was amazed that the paint matched exactly - it looked like it had just rolled off the showroom floor. There was no sign of any kind of work - no drips, rough patches, over spray - just absolute perfection. After looking it over, I went into the office where Rob explained every page of the paperwork to me and explained a few things that the insurance would just not cover (Rob Jr. had called and discussed this with me during the repair process as well and had my permission to proceed with doing things the right way to avoid problems in the future). Both Rob Jr. and Rob Sr. share a passion for doing things the right way and providing the absolute best customer service I have seen in any business; any industry. My car was cleaner than I have seen it in a long time when I picked it up - INSIDE and out. I was not expecting that at all - they definitely went above and beyond! You will not be disappointed if you chose them for any repair - small or large.
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