These past few visits have been so great and I was so happy with these guys! But my latest check up I was 13 Minutes late (got 2 kids) and when we pulled up I told my wife to jump out of the car with our puppy as we drove past PetSmart. When she arrived at the front desk, she told the staff that she was here for our appointment but was running late. The lady said they can't see us because we were 13 Minutes late and basically missed our entire appointment. We were very excited to finally take Our puppy out hiking this upcoming week after her leptospirosis shot! I mean come on 13 Minutes REALLY?!?!? I mean they make you wait quite a while past your appointment time anyways so I don't see what the difference is?... just very disappointed... I also purchased that package with the shots and stuff. Kind of just want to pay the difference and cancel it and go somewhere else.