I have visited this location many times in my 14 years living in Arrowhead Ranch. Service has sometimes been slow but never as bad as this morning. When I got in line there was one cashier and about 6 customers. It took nearly 20 minutes for me to get through the line because the cashier was obviously new or just didn't care that he was the cause for the line growing longer by the minute. By the time had placed my order the line was halfway to the front door. Good thing I didn't want any donuts because they were nearly gone and it wasn't even 10 a.m. on a Saturday. I placed my order for 2 bacon, egg, and cheese croisannts and a iced tea. The tea was ready very quickly as expected. However, I waited nearly 30 minutes for the sandwiches which were barely lukewarm. The cheese wasn't even slightly melted. I have given up on ever giving Dunkin Donuts my business again because the quality and service have steadily gone downhill at several valley locations but this one on particular. Time for the owner to step in and see for him/herself what really goes on here.