I've been going to this store for over 4yrs at least 4x a wk. Never had an issue the staff and manager were friendly and greeted me with a smile and it wouldn't bother me to stay to read or meet friends there to hang for hrs. But they have a new manager lady who has the personality of a rock. Ive heard her degrade and yell at the staff horribly. She is rude and short with customers and I resently was told the staff isnt to chat with customers only take orders and give the purchase and get them out of the way. It use to be nice to walk in and have them know and greet you and ask hows the kids or work going. But not no more its like walking into a funeral parlor its empty and the staff is miserable and quiet. Ive also seen many of the staff leaving and new coming in that have no clue how to make a simple drink. The new staff is pretty bad and the manager is changing the hrs to close by 5 on wkdays and 7 on wkends. I hate to do it but I'm not returning anymore. Sorry Adrian jenny kim sean and the rest of the old crew. Get rid of that manager and you might make it otherwise you'll be closed in 6mos.