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| - I recently became an "mlife" member. Mlife is the rewards program for gambling, staying and eating at all the MGM-owned properties (Mandalay Bay, MGM, Bellagio, Aria, etc). I down-loaded the mlife app to my iPhone and under the section called "promotions" I see the "two for one" drink special at Fleur. It clearly states the happy hour special runs from 3pm to 6:30pm. It was 5:45pm and off we went to indulge! I pull my phone out and show the waitress as we order. She knows nothing about mlife or the special and gets a manager who tells me I have to go to the mlife desk in the casino to get a voucher. We order the drinks and I leave my husband in Fleur to go get the voucher. They mlife desk tells me there is no such voucher and that the Fleur employees need to honor the special that is on the app. Ok, I go back and finish my now-melted drink. It's 6:08pm as we order another round. The waitress tells us that happy hour ended at 6pm so the drinks will now be full price. Again I pull out my app and show her that the special runs until 6:30pm. The manager comes back over and says it's all taken care of. Ok, GREAT!!! We finish our drinks and the bill comes...the second round at full price. O. M. G. I went back to the mlife desk and asked them to fix it, which they did.
Here's my beef: Fleur, if you are going to run an mlife special please tell your employees so that your customers don't feel like criminals for following the rules. We were plain and simply responding to a marketing promotion that you/your company put out. We weren't asking for any exceptions to be made or special treatment and we weren't being cheap. We came in to try to have a fun happy hour, which of course, we didn't.
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