I really don't understand the bad reviews. We went there today and had the lobster blt, salmon sandwich and seaweed salad. Everything was great.
The food was fresh and the sandwiches were some of the best I've had in Toronto. Both the side wedges and vinegar slaw were really good too. The seaweed salad was interesting and well dressed. The salmon had a unique (and delicious) sweet and tangy marinade.
The staff were also all super friendly. I liked the decor, clean, modern and simple.
As an aside, I had my lobster on a gluten free bun and they were incredibly friendly and accommodating about checking the food for both lactose and gluten so if that's a concern, you're safe here.
If I had to complain, the portions are on the small side but perfectly fine for lunch. And it's not cheap but compared to other lunch spots, they're right on target on for the food you get.
I think everyone who had a bad experience here should give them a second chance.