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  • There was a time I would have recommended the sugar factory to anyone and 2 years ago even took 20 people there for my daughters 21st birthday. However, as things do...times have changed. For the 2nd dining experience in a row this place may survive a while on its location...but not on quality or service. During this most recent vegas getaway we visited the sugar factory's LVB location on Monday 5/27/13. We were sat right away,however didn't see a server for about 10-15 minutes, at that time placed a very none complicated order, ham and Brie sandwich, pepperoni pizza and a salad. 45 minutes later the meal was brought out (by another staff member). The pizza was beyond cold, and the grilled ham and Brie sandwich was completely soggy, obviously the food was prepared quickly. But sat for a very long time. Credit where credit is due, they got the salad right. Asked to speak with the manager on duty...he was quick to blame it on the kitchen being backed up and actually asked if we would like to keep the meals or have them replaced. I chose to have the sandwich returned and not risk another bad meal, the pizza was replaced and was hot. Prior to complaining it was impossible to get drinks refilled or even see our server without stopping another server and ask if they would send ours over. After complaining you couldn't get rid if him. Go for the deserts, But only if you have plenty of free time.
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