So no idea why the ratings are poor for this place. I left feeling super satisfied. I went yesterday with a friend that recommended them, she told me Scott was the man to see and he didn't disappoint. He HOOKED me up with a whole new setup. I mean everything from explaining parts to me like I was five and assembling it too! I'm what you'd call a Vape rookie. He answered all my questions, really seemed to know his stuff. He was honest with me about quality of certain products. They have a frequent liquid card, thought that was pretty cool. You can make your flavors and try them out, no problem. Tucker was helpful too. Professional dudes there that like to have fun.