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| - My wife and I were looking for a breakfast spot walking on State Street one Saturday morning, and noticed a short line starting to form outside this place. Hmmm... must be good food if people are lining up outside the doors, so we jumped in line, too.
When we got inside the restaurant, we figured out why there was a line... you order at the counter, 1 customer at a time, before taking a seat. They don't have wait staff to take your order at your table. Kind of weird, and not my kind of service experience, but still wanted to give it a try.
My wife ordered the Sweet Potato Oatmeal Pancakes and I ordered the Cajun Biscuits & Gravy. Observing all the food around us, we couldn't wait for our meal to show up. My wife said the pancakes were some of the best she's every had.
My Cajun Biscuits & Gravy actually came to the table cold, almost ice cold. It almost wasn't a surprise seeing that they only seemed to have 1 person delivering food to the entire restaurant. I made that person aware of the temperature issue, and she immediately took care of it. A few minutes later she brought back a piping plate. It was worth the wait - the biscuits were delicious - just the right amount of spiciness for breakfast. 5 minutes later the restaurant manager stopped by the table, very apologetic for the poor initial experience and gave me a gift card as a goodwill gesture. That wasn't necessary, as the restaurant took care of the problem right away, but still a very nice gesture - the kind that brings you back and makes you want to write a positive Yelp review.
By the time we left the restaurant, the line was 2X longer than when we arrived. Get there EARLY or be ready for a LONG wait to be seated.
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