| rev:text
| - This place is a Cheesecake Factory Restaurant wannabe.
I decided to write this review with apprehension. Much to mention and much to question.
Not trying to make enemies in Phoenix with the yelpers, or for that matter the restaurants but I will start by questioning the yelp reviewers from this area and why 3 star restaurants (clearly just an A OK where I am from) are being rated 4 and 5 stars? This place is simply not a 4 or 5 star where I come from. Yes I am being snobby but thats partly what yelp is about.
Let's just say that I have spent much time on the phone with management and the insurance company trying to resolve my issues here @ this restaurant. I have been promised that my issues are being addressed and that management takes them very serious. I do have reason to doubt but will give them the benefit of the doubt for now.
The great service that people claim here is ok (3 stars) but the people operate like they are on auto pilot. They know the company motto, fast and service with a smile but it fails to be anything personable and i just find personality equates into stars...more stars than just one. The food runner asked who was eating one dish, placed it in front of the wrong person and while we were saying "no" he kept putting down the second wrong meal ( when you get one meal placement wrong, chances are you'll get two or more wrong). We started to switch the plates ourselves since the food runner was already running back to the kitchen.
Food, the food was ok, seriously ok, just ok. See, three ok's equal three stars not 4 or 5 stars. The steak 6.5 ounce was cooked right but was just ok. Again, ok is 3 stars on yelp. The rotisserie chicken, 3 stars, just ok. The caprese salad, odd with cherry tomatoes with lil balls of mozzarella, balsamic vinegar...ummm guess how many stars? Yup, 3, quite possibly a 2. The dessert was the banana thingamajig, I didn't partake so let's say a zero for that which won't effect the overall score. It is cute that desserts are placed at the top of the menu in the beginning but they should put the dessert at the top of the bill too. One weird thing, when seated with two kids and two adults, they switched the kids black napkin roll ups with white ones? Hmmm, profiling kids? Why?
The place is dark, loud but good people watching place. Nice fire pit outside for waiting, lines move rather quickly but seriously it's a knock off of the cheesecake factory but the cheesecake factory is much better!
I reserve the right to re-star depending on the outcome of the management and the insurance companies response.
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