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| - My wife and I were shopping the other day in the mall and needed to feed our baby lunch. Rather than sit in the food court, we opted for Pickle Barrel.
We ordered quickly, I ordered the BBQ, which I thought was brisket on a bun. It took an hour to get our order. We actually said to one another minutes before the order arrived that we'd leave if it didn't arrive soon. What I got was 2 burger patties and hidden underneath was what they claimed was brisket. It was actually the fat off the end of the brisket. There was barely any to no meat. Entire pieces were just shaved fat.
I complained and 19 minutes later he waiter returned with dry, cold shavings (not slices) of meat.
Here's what really gets me:
1. The restaurant was only half full. If you can't serve your customers in a timely fashion, open a smaller restaurant.
2. To cook and serve the brisket someone cooks and slices the meat. This is the first point where the fat should be rejected. The waiter takes the order. The expediter calls it out to the kitchen. Someone prepares the order. This is the second point of quality control where the fat should be rejected. The head chef oversees he preparation. This is the third point where the fat should be rejected. He expediter then receives the orders where they are checked, gathered and then handed to the waiter. This is the fourth point where he order is inspected. The waiter then brings the order to the table. This is the fifth point. When the burger arrived, I asked where the brisket was, he said it was under the burger as he slipped away. If he feature of the burger is the brisket, it would be on top, it was obviously hidden under the burger because they knew what they were serving. Despicable!
That's a minimum of 5 times that an order is seen and quality control should be redundantly be maintained. If a seasoned establishment like Pickle Barrel is missing this, it's not a sign of inexperience, it's a sign that money is winning out over quality.
I can only imagine what else goes on in that kitchen if all these people felt satisfied taking so long serving me fat on a bun.
HUGE FAIL! My family has been eating at Pickle a Barrel for as long as I can remember. We have been grumbling that the quality has been on a down turn. I'm done. I will never eat at Pickle Barrel again. I just don't trust it.
So Pickle Barrel customer service contacted me. They apologized and asked for my contact info to send me compensation for my experience. I figured they'd ask me to take my family back Pickle Barrel to correct the experience.
Nope!
They sent me a voucher for a measly $15. After tax that doesn't even cover ordering the same meal let alone a drink, tip, or anyone else's meal.
After that experience, why would I rush back there to spend more money?
What a joke. Pickle Barrel, if you want a better review, you're going to have to stop dicking around your customers.
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