I've been here before to get glasses for my kids, different people every time. I won't be coming back here. This location is convenient for me but I will drive across town to a different location for better service. My kids have been wearing glasses for many years and they know what's comfortable for them. They took way too much time trying to set it to their comfort level and I felt like the staff was getting annoyed with us. The assistant manager asked Raquel to help and Raquel ignored her and took a few minutes before coming to assist. During the whole process Raquel was rude when I had to tell her to adjust again. She told my daughter to "get used to the glasses." She also told my daughter her glasses were too big for her. My daughter wears adult glasses and these glasses were kids glasses that she was trying to adjust for her. My son was tapping on the counter and she said "stop!" to my son, which the tapping was gentle tapping and not disruptive enough to break anything. Yet, there's kids running and screaming up and down the hall who I felt needed to be asked to stop. She also told my daughter the way to take off glasses, my daughter doesn't need to be taught how to put her glasses on and take off, she's been doing it for at least 6 years! Also while assisting us a lady came up and she was upset about something. Raquel was talking to her while walking up to the counter while still trying to adjust my child's glasses. The lady was treated rudely. Raquel is unprofessional and provides poor customer service.