"Garbage baked into my daughter's Sheppard Pie"
My daughters and husband had lunch at the Monroe Street location for a birthday celebration. After eating half of her Sheppard Pie, my daughter noticed a plastic cup (with ketchup in it) INSIDE her dish- as in cooked into it. Yes, I'm gagging as I wrote that. When she told the waiter he was shocked about it and made her a new one, to go --as everyone was done eating by then. The "to go" version was also odd- extra mushy and missing ingredients?? (Of course my daughter had totally lost her appetite anyway). I followed up with several calls asking for a refund for a horrible dining experience and spoke with three people who said I needed to talk to the manager. I was called back one time- rude , short message and that's it, no number left. I tried to call back again several times, no answer--then one more curt message left for me but clearly no attempt to address the situation so- just letting the world know there was GARBAGE BAKED INTO MY DAUGHTERS SHEPPARD PIE and all we asked for was a refund- nope didn't even get decent customer service after such an unacceptable mistake.