This place is always a hit or miss. I always bring my kids after their doctors appointment to get some donuts. The staff is always busy. There are always 8 people working but not one at the cashier tending to the huge line that forms. I have been there when a customer simply says "busy day, huh?" And the cashier replied with a rude tone and facial expressions. Some days they have nothing to do so they start to have a conversation with me, which I'm okay with. It is always clean and always have somewhere to sit at.