The customer service was horrible and the food was only mediocre. My friend and I ordered a 21st Century Burger, an Oink Moo Squeal Burger, and an order of Bacon Cheese Fries and the total came out to about 45 dollars. That is pretty pricey considering that the burgers didn't even come with fries on the side like every other place normally does.
The waiters did not once check up on us, but we saw that they checked on other tables multiple times. The only time the one waiter "checked up" on us was when she gave us the check and asked us how we were doing. By then, we were already done eating so there was no point in that.
I used a Groupon for this meal, so I showed them the code on my phone. One of the workers took my phone with her for about 10 minutes and walked around the whole restaurant back and forth with it. That was unnecessary when she could've easily used a pen and pad and write down the code. I wanted to ask for my phone back multiple times but it seemed like she was purposely ignoring my table when I tried to ask for it back.
I would never ever come back to PrimeBurger again.