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  • This McDonalds has a great location and the kitchen staff in the back is good. The problem is the young man running the counter. I don't know if the young guy behind the counter is ageist or racist or what but if your older and are not Mexican, he counts how many refills you have and then tells you "You've had your refill and we only give one! Please pay $2 if you want another refill." The first time this happens I queried the policy with the GM and was told yes this is correct and it is displayed by the fountain. I asked where as there is NO sign anywhere about a refill policy. The GM walked me all over the store before admiring there was no sign but the policy stands. So I go continue eating. During the time it takes for me to finish my meal I see other people, young Mexicans, go to the counter and get refills twice from the same young man with no issue and didn't have to pay anything. I've been to this store multiple times now and have seen this happen every time that young man is running the till. My last visit was what I consider the last straw. I bought 2 coffees one for my mom and one for me. After my mom got her one refill I was told that I couldn't refill my coffee because she'd already had her refill. And I had 2 Long hairs in my egg mcmuffins that they did nothing about it. If the franchise owner reads this I'd suggest reviewing your surveillance and take action on this. If your policy is one refill, it should be enforced to everybody or not enforced at all. Also Roberto the GM couldn't care less about the customers . When I asked to speak to him he was very rude and flippant with my complaint and told me "Go ahead and call here's my store number and name, I don't care" when I told him I was going to complain about the issue with McDs corporate office.
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