Although the employees at this place seem to be knowledgeable and eager to help, there were only two of them when we went. Two people to help everyone in the store check everyone out but clearly they were very busy glazing items calling customers to let them know their pieces were done etc. so it didn't leave much time for us. Couple that with the fact that their pieces are a little bit pricier than other places make this business really only a three. I kind of understand about the higher prices because I'm sure their rent is very high at townsquare but you can find these pieces cheaper elsewhere