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  • I couldn't be happier with the quality of service I received. I just relocated to Scottsdale and made the mistake of having my hair done at a chain. It was devastating, not only did the chain do an awful job with my highlights and low lights, they cut off a good bit of hair. I have never had short hair. My hair was dark and short. Not what I expected or paid for. I locked myself inside my bedroom a full day. Depression set in. Eventually I ventured out, remembering the salon I saw by Home Goods the previous Sunday (it was closed at the time). I walked in on the brink of tears and a really sweet lady greeted me (forgive me for not remembering her name, she is lovely). She really gave me great advice. First, she said call the chain and complain. Secondly she assured me it could be fixed. Then she arranged a consult with Ivette. Ivette sat me down, looked at my hair. She knew exactly what had been done wrong. She told me what she would do and the price. The price was actually better than the chain (which was running a special). She scheduled an appointment as soon as she could; two days later. That day couldn't arrive soon enough. I went in (today) looking like Morticia Adams had been attacked by a weed eater and left looking exactly the way I had hoped I looked after the chain destroyed my hair. She fixed it. The color is fabulous. Regarding my new short hair style. Ivette actually fixed that too. While I can't wait until it grows out, she gave me a very professional look. Prior it looked as if someone had snipped my ponytail and sent me on my way. I feel pretty and confident. I also want to say that the entire staff is very knowledgeable. I overheard them talking about the latest and greatest products and techniques. They work as a team. They are kind. They listen. They are professional. My hair (which was damaged at the chain salon) looks beautiful! Its noteworthy to say that because of the kind receptionist's encouragement and smart advice I did receive a refund from the chain. I am clearly passive, hence why I just paid and left the chain that did a lousy job. I couldn't be happier and I am glad I found my new stylist Ivette and a great salon! I couldn't be happier or feel prettier.
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