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| - From the customer service alone - I do not look forward to this Target but I have hopes once I get a chance to talk to the GM - then all will be well.
Otherwise, due to the tragic inconsistent "policies" that the lady at the counter tried to enforce tonight - I will gladly pay off this card and close the account.
Here are the lies I was told:
1) Target Cartwheel can't be applied to a pick up order,
2) Cartwheel can be applied (to a pick up order) but we'll need to return it all and buy it back.
3) Oh! You can't get the price that you paid when you bought it online. Our prices and the online prices may be different,
4) Oh you'll have to get it all back on a giftcard,
5) Ummm, I'll only be able to apply Target Cartwheel to items you bought in store and have a receipt (DON'T MIND THE FACT THIS NEGATES #1&2),
6) After applying Cartwheel to the receipt, in store purchased items, then we get to C9 active wear bought the same night same register, same card and da dahhh dunnnnnnnn....please hear the music. It's 1am and I need to go to sleep but I had to write this....
Oh you can't use the Cartwheel for this because it just started today.
Of course, I asked ..... why would there be two separate policies for the same Target coupon app? You didn't mention that when you applied the Cartwheel to the other items on Receipt A.
7) She restates #6.
I'm gracious. I thanked her. I'll handle this with people who under cost-benefit analysis, customer satisfaction, APR's, loyalty and how the missed coupon process could have easily been utilized; returned my $27 total of missed coupons and would have easily watched me buy more. Instead, I left Target and ran errands while thinking I'll pay this off tonight and close the account.
But good sense says, talk to a few Managers then use that as the true bargaining chip and then pay it off and close out this account.
By the way, this lady ahead of me returned $4 pillow. Beware!
Pineville South Blvd location a lady returned bread/buns. Reallllly BEWARE!!
I dropped this from 2 stars to 1 stars. Yeah, I'm not livid. I'm sorely disappointed. At this price point, the way they try to "distinguish" themselves - I'm not paying for poor service akin to McDonald's or WalMart (which I accepted some time ago - I'm not Walmarts target market) but for this.... I cannot, in good conscience, pretend the abhorrent lies don't bother me.
We shop at chains for continuity. I'd advise this location to get it together. North Lake and at a distance: Midtown seems to get it.
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