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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2018-03-05 00:00:00 (xsd:dateTime)
itemReviewed	Red Lobster
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	0 (xsd:int)
rev:text	Sunday was my daughter's 17th birthday and our family was going to meet at Red Lobster to celebrate her birthday. This was to be the third year she choose Red Lobster and we experienced no issues the last few years (which also were over the weekend) calling ahead and letting the restaurant know a large party would be coming and giving them a time. This year we called at 5:30pm to let them know we had a party of 18 and would be arriving at approximately 6:30pm. The young lady who answered the phone said that would be no problem but to call them 30 minutes prior to arrival for them to start preparing tables. I called back at 6pm and a different young lady said they could not seat a party of 18. I explained to her my confusion that we were not told that at 5:30pm and then she said they could seat us but not for at least 2 to 2 1/2 hours. The young lady couldn't explain why I was told something different earlier and was unapologetic. I was very confused and frustrated since we could have made alternate arrangements if were told this 30 minutes prior so I asked to speak with the manager. After a lengthy hold, a lady comes on the phone and says her name is Danielle. I explained the problem to her and she replies back that they don't take reservations or do call ahead seating. Never does she apologize or offer to see what she could work out to accommodate us and she just came across as annoyed that she was having to take time to speak with me. By this time I am in my car heading to the restaurant since my guests would be arriving soon since I had been on the phone with the restaurant for some time. I explained my frustration to Danielle and told her I would need her full name, the general manager's name, and their corporate phone number. She said she would need to look up the corporate phone number and asked if I could hold. I was on hold for over 5 minutes during which the line was picked up 3 different times by young ladies asking if they could help me and I explained each time I was on hold for the manager who was getting me the phone number to corporate. Danielle finally comes back on the line and tells me the number is 1-800-LOBSTER. I really and truly thought for a moment that I was being punked. I mean really, she needed 5 minutes to to know that their number is 1-800-LOBSTER???? I knew then she had been annoyed with me and was just trying to give me a hard time for taking her time. I told her as much and she then said she didn't know the number and she tried to get back on the phone sooner but I wasn't there when she picked up. I had not called back, remained on hold the entire time, and three other ladies picked up on the line just fine while I was on hold which I also explained to her. She then said they had been having phone problems and again, offered zero apologies. I asked when their general manager would be in on Monday and was told he was there and to hold and she would get him. I explained all that had occurred to Jeff, the general manager, who apologized and said he would speak with staff to ensure this didn't happen in the future. It took me almost 20 minutes to arrive to someone who would apologize but never did anyone offer over the phone to see what they could do to make this right. I actually arrived at the restaurant shortly after getting off the phone (call lasted 26 mins) so I could let me guests know what was going on. During the time I was at the restaurant and trying to make alternate arrangements with other nearby restaurants, I asked to speak with Jeff again. I again voiced my total frustration over their mistakes and lack of remorse and my dilemma over what to do. Jeff was of no help other than to again apologize for his employees. We had no issues coming with a large party the last few years and did not have unreasonable expectations over how long it would take to be seated upon arrival (we expected to wait around 30 to 45 upon arrival as we had in previous years when we called ahead). At no point over the phone did anyone offer to break our group apart or see what they could do to seat us.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
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