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| - I was here on a Tuesday for all can eat sushi and I had the worst experience and service ever!
We sat there from 7:15 to 11:00pm! This is how long the service was and how long it took them to bring our food to us.
I made reservations for 7pm for 4 people, and the last person arrived at 7:15pm. I had to wait 15 mins to catch our waiter's attention. When he took our order, he gave us a speech on "please do not waste food or you will be charged for each item." No greeting or apologies for ignoring us for the first 15 mins. When I asked him how big the steak was on the premium menu he said "everybody gets charged $3." I replied and said "ok, that is fine." Then he reminds me again "so each person is $3 and it is a one time charge." I got it the first time and it is clearly written on the menu.
By this time we were thirsty for water too and we had asked him for water. Twenty minutes passed by and no water. I got fed up and my friend got up to go get the jug of water. The owner saw and insisted it on pouring but the manager came along and poured for us. Finally our first round of food came, and we were still missing a few items. So we decided to order the second round first. We waited 30 minutes and no food came. When I saw our waiter bring the same things we ordered to another table, I was really angry, because when some of those items didn't belong that table; he realized it was ours. I was so upset, I asked why none of our food came but the other table did when they put their order in a minute before us. He saw how angry I was and decided to kneel at table level, and tell me "look, this is not fine dining, the kitchen is very busy and the group of people makes a big batch before sending it out. They take some time." In my head I was thinking, if they make batches, why isn't our food coming along considering it is the bus boy or girl who brings out the food?! I wanted to argue at this point but my friend told me not to bother arguing. I was absolutely livid. I have never ever been treated with such disrespect. Our group wasn't rude or demanding. The food slowly trickled out and we proceeded to order our third round. Some of the items from the first round still didn't come out. I had to write our fourth order on a tissue paper and hand it to the manager. I actually can't believe the manager didn't do anything about it when I told him the waiter took our order 3 times and still nothing came out. The manager passed the tissue paper order to our waiter.
Not once did our waiter personally bring out our food. All the tables around us, I saw our server and the manager personally bring out food to other tables. All of those tables finished and left before we were even done.
When things started to slow down, then our waiter decides to pay attention to us and tries to start random conversations asking where we were from and talking about beer sorbet. I personally did not want to talk to him at all. Why bothering trying when the night has gone by so bad?? By this time, none of us were really hungry because we waited so long but it's not really fair considering we added $3 for the premium menu. We decided to stay until all the food we wanted were ordered and delivered before we left.
Throughout this whole ordeal, water was always short. I just don't understand why he was so slow. All we wanted was our food and to leave. At the end when we pay our bill and left did he say "I am very sorry for the service and thank you." I would have appreciated a "sorry" the first time I spoke up. He was lucky we were so nice and decided to tip him 10% too!
I personally will never come here or spring rolls in general. You can get better service and quality of food at other all you can eat sushi places. At least they are fast and taste great! Springrolls is nothing spectacular and if you can't handle all you can, don't venture into it.
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