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  • Terrible. My fiancé ordered flowers for me for my birthday (he phoned them and asked them to put together a package of flowers and something else). At 2pm, the delivery man called me to tell me to expect him in the next 15 minutes and to ask me how to get to my building. I just moved here! Your guess is as good as mine, sir. After I Googled it and gave the driver directions, I waited. I waited until 245pm, when I got tired of waiting to leave the house and decided to see what was going on. To the driver's credit, he did answer the phone and told me he had a flat tire and would be 30 minutes more. At about 315pm, and ANOTHER phone call confirming my building's location, he showed up. He was very smiley and nice...until he called me 10 minutes after leaving, informed me that he had given me the box of chocolates by mistake, and that he would be coming back to get them. I was like "Uh, no." Called the fiancé since I wasn't sure exactly what was supposed to have been delivered, and he called the driver back. The driver complained that he'd have to pay for the chocolates himself but agreed to let it go. My question is: what does this florist think constitutes flowers and something else if the chocolates weren't that something else? What kind of company thinks it's acceptable to drive back to my home to take away a box of chocolates (let's face it, they're not irreplaceable) that they delivered by mistake? I once worked a retail job and accidentally put an item in a customer's bag that I hadn't scanned and she left without paying for it. I 'fessed up and paid for it myself, because it was MY fault. And, to top it off, I sent the fiancé a photo of the flowers, and they aren't what he asked for. I think they're pretty, at least.
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