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  • HORRIBLE EXPERIENCE: I usually go to Tropical Smoothie in Summerlin downtown and the costumer service and experience is nice. Unfortunately, tropical smoothie at 6350 W Charleston BLvd location has the worst costumer service ever. I had glitches placing order online. Some how for this specific location, app was telling to call them as at that moment this location wasn't able to process my order through their app. I called them and the girl was very rude. She told me that "we don't take orders over the phone, you have to place the order through our app." I explained her at length that somehow your app is not accepting orders for this location today. That girl said that "we have been receiving few orders through this app since morning, and as I said we don't take orders over the phone but I could make an exception for today." To that point after arguing with that girl and wasting my time over the phone early in the morning while I'm starting a brand new day, I told that girl that I place order through some other location. Because you don't know how to deal with a customer. And this is not the first time I had bad experience at that same location. I'm not going to that location in future. I hope their manager could work on the basics of customer dealing which is the most important part of the business!!
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