I love going into bookstores when I'm at home or away. This particular Chapters/Indigo is a larger 3-story one, which features a unique exterior and a 2nd floor Starbucks. I like their selection, the layout of their stores, and enjoy looking a their large selection of tcotchkes (accessories). I also agree with Melissa J. about their big computers up front that allow easy search and ordering options.
I ended up buying a commemorative book on the 100 year anniversary of the Montreal Canadiens. And considering the "Original Six" rivalry with the Maple Leafs, I was looking over my shoulder the whole time.