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| - We recently stayed at the Aliante during our wedding weekend and had very mixed emotions about our stay. The rooms were nice, modern, clean, and relaxing. The pool was nice, although crowded.
The biggest concern we had with Aliante was in our dealings with the sales staff. Throughout the process of booking our stay and arranging group rates for wedding guests it was confusing, frustrating, and deceiving. The deal they were willing to offer us and our wedding party changed each time we talked to them, and the sales staff seemed to turn over just as frequently. As the wedding weekend approached we felt we had finally nailed down terms for our hotel room that we were happy with, only to realize upon checkout that our final total was hundreds of dollars higher than what we had agreed upon with the sales staff. The on-duty manager didn't seem to care, refused to adjust the room rate, and told us to take it up with the sales staff the next business day. Upon calling the sales staff they claimed to have no knowledge of our agreed upon rates. Although they refunded some of our money after spending hours on the phone with them and escalating the problem to the sales manager, they never actually honored the rate their sales staff originally quoted us on the phone.
If you are dealing with the sales staff at Aliante, get EVERYTHING in writing because anything they say on phone is worth nothing (and likely to change from our experience). Unfortunately, we walked away feeling we could not trust them.
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