I bought a Groupon and decided to get my car washed before a long trip. I get there and pull forward right away. I am told by the "customer service" guy that I need to get out of the car to let them know I am ready. A little side note on summers in Arizona.......It is nasty hot outside. Why the heck would I want to get out of my car too early. After my information was taken and I had the receipt I stood there trying to figure out how to get inside. No one even acknowledged me so I asked. No big deal just annoying. So now I sit and wait. The receipt says 1235 it is now 208 hug hmm this is taking a lot of time that I should be finishing up packing for my fun trip. Oh well I guess it is good I had my cell phone to write this lovely review. Will finish it once I see my car. Alright soon after I started I was told that maybe I should check out back to see if my car is done. It was....so no one tells you they just expect you to know. Nice. Also I feel pretty sad for those that work there. I heard someone yelling at employees and yelling about employees. Not the kind of entertainment I was wanting. The car looks goodish could have used some more vacuuming. I will be going back since I have 2 more vouchers. At least I now know the routine. Maybe next time it will be better.