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  • Hello Jersey Mikes!! I am a frequent customer at the Franklin Square Phase III 3754 East Franklin Blvd. Franklin Square Phase III Gastonia, NC 28054 (704) 823-7827 UNFORTUNATELY I WILL NEVER EVER eat at this restaurant again. I'm a flight attendant and I always buy a #13 Giant sometimes two for the other flight attendant and always request mikes way on the side. Well today the owner was in there and I cringed when I walked in because he wasn't very nice the last time I was there. Usually when I go it's during the middle of the week and he's not there. I walked in and no hello, no welcome to jersey mikes NOTHING. I had already called my order in and walked through the normal line because I was the only one in there. I had my 3 year old with me and he grabbed a bag of KC masterpiece potato Chips and we stood there. We just stood there. The owner continued to slice onions and said nothing to me. He didn't say "mam we will be right with you" nothing. I was invisible. So a minute or two later he calls back to the employees and lets them know an invisible person is waiting to be cashed out. I checked over on my sandwich and saw that the order was correct, but I would have like more lettuce for the sandwich. I would have PAID for more lettuce had I been given the option too. However that was not extended to me. He went on to tell me that, that was the amount of lettuce for a giant and that I just wanted free lettuce and that I wanted a salad and I wanted more than the sandwich required. I'm standing there listening in disbelief and responded that I could purchase more lettuce if that was going to be a problem, and it seemed to me that it was a problem. I told him never mind I could purchase my sandwich at he Charlotte store closer to the airport. He let me know, as he was getting a empty container that Charlotte would not let me get "free" lettuce. He puts lettuce in the container and drops in on the counter " here you go mam" the container lid pops open because he dropped/through it at th counter. I said you know what keep your sandwich. I let him know that I knew he was the owner and the last time I came in here he was rude except there were other patrons in there. However the last time I was in the line to buy a sandwich, I was the only one that looked like me in the line. I don't ever, ever, ever want to say that I've been mistreated by the color of my skin. But every time the owner is in there he is hateful to me. I've seen him interact with other patrons that don't look like me. I refuse in 2017 to be humiliated in front my 3 year old or anybody else because I'm a black woman and you think I want free lettuce. His attitude is VERY rude and he has uncouth customer service!! My experience will be passed along. I will tell everybody I know about my experience. I will make it my life duty to share my experience. I will tell every passenger on my plane about how Jersey Mikes Franchises to people that really want to place a "whites only" sign in there window. I will share my experience to every crew I fly with. Every hotel I sleep in that Jersey Mike's Franklin Square Phase III 3754 East Franklin Blvd. Franklin Square Phase III Gastonia, NC 28054 (704) 823-7827 allows for people to mistreated because I'm black and I want free lettuce.
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