Update:
The owner of the business messaged me and because they actually addressed some of my concerns, I decided to upgrade my review.
I was quite disappointed with the tea from here. I got the Green Haze, which is matcha and hazelnut syrup. Although the matcha tasted good, the tapioca were overcooked and the hazelnut syrup was a bit overwhelming. Considering a small cup cost almost $6 (I also got soy milk which cost an extra 60 cents) I would rather get bubble tea from elsewhere. Maybe I just had a bad experience or should've tried another flavour, but from this one time I wouldn't really recommend this place to anyone.
Also, they don't take Amex here unfortunately, which was quite inconvenient.