Truly horrible experience !!! They don't have a problem deceiving their customers and when it comes to the results they are unapologetic!!! I spent over $2500, for less than 40% hair reduction in one area !!! When I confronted them, I was told "hair is unpredictable... be happy with the results ... you have less hair than before" ! I contacted the regional manager who informed me that there is nothing they can do!!! I can't say enough of how disappointed I'm from this experience :(