Now that I moved out of Arzano and have received my deposit back (the gate opener deposit since the security deposit option I took was non refundable) I feel like I can make a fair review of this place from beginning to end. I lived at Arzano for 2 years 9/2013 - 9/2015. Here's the breakdown:
The good:
- Some of the staff: Tasha, Wendy, the security guard and most of the maintenance (aside from 1 creepy guy that always seemed to pop up)
- The pool: clean, since furniture, rarely closed
- Gym is open 24/7
- Nice landscape
- Reasonable rate for a 1 bedroom $830
The bad:
- Location, location, location: not a great one. Cant really walk a block without running into a bad area. Also Russell and Boulder is highly accident prone. Just Google it. While I was there, that intersection saw a major accident nearly every other week. So expect your insurance premium to increase if you move here. Or expect to get into a accident.
- Sam Boyd Stadium: when there's an event there's massive traffic and the noise level is ridiculous.
- Staff member Regina: most of the time she is very short w/ residents and not helpful. My kitchen sink was broken, I reported it to her. Long story short took over a month to get a new one. First she forgot to even put in the request then I had to follow up with her multiple times.
- Broken gym equipment that never seems to get fixed
The ugly:
-Super thin walls: expect to hear everything your neighbors do and say. I recall being woke up every Saturday to my upstairs neighbor practicing for her American Idol audition. It was horrible!
-Terrible flooring
-Bugs, bugs, bugs of all kinds all year long. Regardless of how much you clean or how many times you ask to have the place sprayed.
-No online access. Cant pay online or request maintenance online. I mean come on its 2015! Get with the program!