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  • THE absolute worst new-car dealership service department in America! Strong words, let me take the time to explain. Bought a brand-new (7 miles on odometer) silver VW Jetta here. Loaded with options, cost nearly $28,000. In the first week, the fuel filler door release failed while I was on lunch break from work while I was at the AirPark in Scottsdale. Immediately took the car over to this dealership, and sat awaiting a service advisor to help me. Finally, after about 30 minutes, I saw the guy that sold me the car in the showroom. I approached him and asked if I could get a service advisor to talk to me. The salesperson acted as if I was a maniac (he actually said to me "How do you know my name?" - he didn't remember selling me the freakin' Jetta the week before!!), but he walked into the back and found me a service person. The service advisor asked if I had an appointment, and of course I didn't. Then I was a treated like garbage. Well, you need an appointment for warranty work, I was told. Once I got this immature idiot service advisor to listen, I told him the car is brand new, and this is the very first time I've tried to put fuel into it - but the fuel filler door release switch isn't functioning! He rolls his eyes at me, walks me out to the car, has me open the trunk, where he pulls the side panel in the trunk loose, finds a cable that goes to the filler door, yanks it, and the fuel filler door pops open. He tells me that I need to schedule an appointment for warranty service, and walks back into the service entrance. Leaving me standing in the portico with a brand new defective Jetta. I am pissed, hop into the car, drive to the nearest station, and fill the tank with gas. Never ever buy or service a Volkswagen here. My Jetta has been nothing but an electrical problem nightmare (aforementioned fuel release switch has been fixed twice, stereo fried itself 3 times, airbag sensors have failed twice and there are bogus warning lights on the instrument panel that come on and off all the time,) Also, the drivers door power window motor failed (burned out due to improper installation at VW's Mexico assembly plant....), and the sunroof is possessed - it opened all by itself on Loop 202 the other night.....
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