We arrived on Vetmed's doorstep at 10:30 PM on a Tuesday night after calling ahead to make sure they would be there. We were let in along with our dog who had pretty serious back problems and could not urinate on her own. A tech who was experienced with expressing dog bladders took the time to try a couple of techniques all the while trying to show us what to do. But alas, the problem was too serious and our dog could not find relief, just as we had been trying to do the same thing ourselves with the same results.
We knew our dog had been suffering with this back problem for some time and with this complication, we decided that she just needed to be done with all of this discomfort, poking, prodding, etc. So we decided right then to put her down.
Every one of the staff was just incredible in their compassion while at the same time taking care of all of the necessary business involved. They all seemed to care about our dog as much as we did. They gave us a choice of what to do about the remains, and even provided a paw print cast which our daughter really appreciated. And I felt this was all priced reasonably especially considering the late hour.
I think we were all impressed with the waiting room, the exam room, the staff, everything. We were thankful to have that quality and compassionate help at a time when we needed it so badly. I cannot recommend them highly enough.