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| - First, this place is gorgeous! The patio- incredible! The menu- awesome! The food- nothing special. The service- bad. Now, BECAUSE this place has a great atmosphere and a great menu; I want to LOVE it, so I've tried it THREE times. Being in the service industry, I realize that maybe the first bad experience is due to the kitchen and/or the server having an "off" day, but three different times is a little harder to justify.
If you are going to have a host-stand, that usually means that you have to wait to be seated. All three times I've gone into Burntwood, I've waited and waited and waited at that host stand, until finally a manager came over and sat us.
If you are going to have burgers on your menu, please know how to properly cook one to the specified temperature. If you are going to have salads on your menu, please provide an accompaniment of dressing. If you are advertising menu items that are traditionally served hot, please make sure they are not cold. If a guest sends back a menu item for any of these reasons, a server should not make you feel uncomfortable about doing so and a manager should at least make a table visit.
As a guest coming into this establishment, it seems as though the staff is just not happy about being there- and that's a shame, because this place has great potential, but shouldn't forget that they are in a location surrounded by other restaurants competing with them.
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