Added this to my 5 star rating, but couldn't update the rating: 12/04/17 -OUCH!!! Had concerns with their online check-in services from the beginning. However, I thought issues would occur once this location was established. Nope. Scheduled and received email confirmation for a 4:30 cut. Showed up a little early and told Claudine was just finishing up. Offered water, declined and took a seat. After host was summoned by Claudine, I was told she has a cut and blow dry at 4:30, and was off the clock after that and I would need to be rescheduled. I thought I was the 4:30 cut and blow dry???? Went home, waiting for a call there was a mistake. No call. Very disappointing!!!