My partner and I went to Eddie's House prior to her art show opening at a nearby gallery. We planned on Eddie's as a start to a very special evening.
We were seated on the patio and it took our waiter 7 minutes to greet us and ask us if we would like drinks. We ordered drinks and waited another 10 minutes for them to arrive. When he brought them he made no mention of the long wait. We ordered an appetizer to share and then a large vegetable platter to share as our main course. He brought everything out at once which was not what we asked for. We ate our dinner and asked for the bill upon completion as we were leaving to get to the art show. We waited and waited...and waited. I went inside to try to find him with no luck. 20 minutes later he brought the bill out.
The food was average and over priced. We were charged for a small dish of extra pita bread to supplement the original small serving that arrived with the hummus.
All in all it was a disappointing experience due primarily to the dismissive behavior by our waiter.
I called Eddie's House the next day to share my feedback and got Eddie on the phone. I started telling him about my experience and he he acted like I was interrupting him. He asked if he could call me right back and confirmed my phone number with me. He never called back.
I will never return to Eddie's House after this poor example of customer service. There are too many other quality restaurants in Scottsdale to dine in who treat customers like they are worth the effort to be courteous.