I called at 9:15am to order flowers for a friend that was in the hospital. I wanted to see what flowers were fresh so I didn't want to order online. I got their voicemail so I left a message. I called again about an hour later and again voicemail. I was at the airport and wanted the delivery for that day so I ended up ordering online. I did get a call back at 4pm which was extremely disappointing. However I was told that the flowers were beautiful.