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  • Horrible, Horrible, Horrible. I chose to go to Boston Pizza for my Birthday dinner with my wife and young son, we go seated quickly, it wasn't busy. It took some time for the waitress to come but she did finally come and took our drink order and appetizer. The drinks seem to take a bit and I asked if it was going to go slow but was assured it would not. We ordered our meals and I asked where the appetizer was, it was obvious she forgot, The manager finally brought the appetizer out when we were getting up to leave, instead of accepting responsibility, I was asked how long I waited, and told that it takes time to prepare the food, and that out appetizer would be free. It was too late, Not impressed at all, poor management, take ownership, accept that someone messed up, we all do from time to time. Generally like Boston Pizza but not impressed tonight at all.
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